Stillflow

For private dental practices

Stop losing the patients you already paid to attract.

Stillflow doesn't bring you more enquiries. It makes sure more of the ones you already get become booked patients.

We build on top of the software and phone line you already have, track every enquiry until it has an answer, and run it for you. Your team keeps the conversations, with far less chasing to do.

Example: every enquiry, and where it stands

  • Invisalign enquiry Website, Monday 21:40
    Consultation booked
  • Implant enquiry Missed call, Tuesday 13:12
    Text sent, call back due
  • Treatment plan, £4,200 Consultation on 3 November
    Follow-up sent
  • Overdue check-up Last visit in January
    Invited back

The problem

Private practices can lose high-value patients between the first enquiry and the start of treatment.

1

Calls ring out at lunchtime and after closing.

2

Website and ad enquiries wait days for a reply.

3

Treatment plans go quiet after the consultation.

Nobody is to blame. Your front desk is busy with the patients in front of them.

£8,000+ a month

What one unanswered Invisalign or implant enquiry a week adds up to in treatment.

An example, based on Invisalign and implants commonly priced at £2,000 or more at private practices in London.

Your free audit works out your practice's own figure.

What we do

We manage the path from enquiry to booked patient.

No two practices lose patients in the same place. The free audit shows where yours does, and we build the parts you need. These are the most common.

Every enquiry in one place

Missed calls, web forms, WhatsApp and texts are captured on one screen and tracked until each one has an outcome.

A first reply straight away

New enquiries and missed callers get a reply at once, day or night, in your practice's name.

Follow-up until there's an answer

Enquiries that don't book are followed up until the patient books or says no.

Treatment plans chased

Patients who had a consultation but haven't started are followed up until they decide.

Nothing left unanswered

If a call isn't returned or a message waits too long, your team is prompted, and it shows in your numbers.

Lapsed patients and reviews

Overdue patients are invited back, and patients are asked for a Google review after their visit.

If the audit finds a gap that isn't listed here, we build for that.

How it works

From first call to results, in five steps.

  1. Step 1

    10-minute call

    We learn how enquiries reach you and where they slip.

  2. Step 2

    Free light audit

    We look at how your practice handles calls and enquiries today, and estimate what that is costing you.

  3. Step 3

    30-minute solution call

    What we would build for your practice, what it should bring back, and a fixed price.

  4. Step 4

    Setup

    We build and test everything on top of your current software and phone line.

  5. Step 5

    We run it

    We check it every day, chase anything left unanswered and show you each month what converted.

Who it's for

Independent private practices that get regular enquiries for implants, aligners, braces, veneers or other high-value treatments.

Why Stillflow

More patients from the enquiries you already have.

Conversion, not lead generation

We don't sell you more enquiries. We turn more of the ones you have into patients.

People where it matters

Your team keeps every conversation and every call. Patients aren't handed to a bot.

Nothing to replace

It is built on top of the practice software and phone line you already have.

Run for you

We build it, check it every day and fix what slips.

You see the numbers

Each month you see what was answered, what booked and what it was worth.

Two guarantees

We agree a go-live date in writing. If that date isn't met, your setup fee is refunded. Leave for any reason within 30 days of go-live and we refund your first monthly fee.

Questions

Do we need to change our software?

No. We build on top of the software and phone line you use now. During the free light audit we check how your system can share appointments with us, for example a daily export.

Do you answer our phones?

No. Your team answers and returns calls as it does now. We make sure no call or enquiry is left without a reply: the caller gets a text straight away, your team is prompted, and anything still open is flagged.

Is this an AI chatbot?

No. The routine messages are automatic, but we write them with you in your practice's voice and you approve every one. Conversations and calls stay with your team.

How much work is it for our team?

A short walkthrough at the start, then about 15 minutes a week from one named contact. Day to day, your team has less to chase, not more.

What does it cost?

A one-off setup fee and a fixed monthly fee, based on what your practice needs. You get both prices on the solution call, before you commit to anything.

How long does setup take?

We agree a go-live date with you on the solution call and put it in the contract. It depends on what we build, and the clock pauses while we wait on you or an outside provider. If the date still isn't met, your setup fee is refunded.

What happens to patient data?

We act only on your instructions, under a written data processing agreement. Messages never include clinical details such as diagnoses or treatment notes.

Can patients opt out?

Yes. Every message makes it easy to stop, and we only message patients in line with consent rules.

What if it doesn't work for us?

Leave for any reason within 30 days of go-live and we refund your first monthly fee.

Find out what your missed enquiries are worth.

Pick a time that suits you, or email [email protected].

Book a 10-minute call